Frequently Asked Questions
What's your guarantee?
Every order is covered by our 30-day money-back guarantee. If you're not happy, email pureprep22@gmail.com within 30 days of delivery with your order number and we'll make it right. In most cases you don't need to send anything back.
Can I mix colors in a bundle?
Yes. Pick a bundle, then choose a color for each item in it. Bundle discounts count your total number of items, not colors, so a mixed bundle gets the same price.
Do you offer free shipping?
Yes. Shipping is free on every US order. No minimum, no code.
How long does shipping take?
Orders ship within 1–3 business days and most arrive in 8–18 days. You'll get a tracking link by email as soon as your order ships.
Can I track my order?
Yes. Your shipping confirmation email includes a tracking link. If tracking hasn't updated in 5+ business days, email pureprep22@gmail.com and we'll chase it down.
Do you ship internationally?
Right now we ship within the United States only. Outside the US? Email pureprep22@gmail.com and we'll see what we can do.
Which size do I need?
Our 6-piece stretch lid set covers most round bowls, cups, cans and jars. For exact measurements on every product, see our Size Guide.
Can I change or cancel my order?
Email pureprep22@gmail.com as soon as possible. Orders usually ship within 1–3 business days, so the sooner we hear from you, the better the chance we can change it.
What payment methods do you accept?
All major credit cards, Shop Pay, PayPal, Apple Pay and Google Pay. Checkout is secure and encrypted.