Refund policy
Our 7-Day Happiness Guarantee
We stand behind every PurePrep product. If you're not completely happy with your order, you have 7 days from the date your order is delivered to request a full refund. No hoops, no interrogation.
How to start a refund
Email pureprep22@gmail.com with your order number and a quick note on what went wrong. We'll respond within 1 business day and get it sorted.
Do I need to ship the item back?
In most cases, no. Because our products are food-contact and hygiene-sensitive, we typically do not require you to mail items back — once your refund is approved, we process it and you keep the product. For higher-value or multi-item orders we may ask for a photo or, occasionally, a return; we'll tell you clearly if so.
Damaged, defective, or wrong item
If anything arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo. We'll send a free replacement or issue a full refund — your choice. This is on us, not you.
Refund timing
Approved refunds are issued to your original payment method. Most banks post the refund within 5–10 business days after we process it.
A few common-sense limits
- The 7-day window runs from delivery, not from order date.
- We can't refund orders reported after the 7-day window has closed, though we'll always try to help with genuine defects.
- Refunds cover the product. Any return shipping we specifically ask you to arrange (rare) is only reimbursed when the item was damaged, defective, or incorrect.
Questions about an order? pureprep22@gmail.com — a real person reads it.